Refund & Cancellation Policy
We want you to be happy with what you buy. This policy explains when you can cancel and get your money back.
Before work starts
You can cancel at any time before we begin work and receive a full refund. Email hello@pripar.com with your name and payment details.
After work has started
- If you cancel part-way, we refund the part of the price that relates to work we have not yet started, and we keep the fair value of work already done.
- We will send you a short written breakdown of how the amount was worked out.
If we cannot deliver what we agreed
If, after reasonable revisions, we do not deliver what the agreed scope describes, you can ask for a refund of the amount paid for the part not delivered.
Quick Win package
If you are unhappy with your Quick Win deliverable and we cannot put it right after revision, we refund the Quick Win price in full.
Monthly retainers
Retainers can be cancelled at any time. Cancel before your next billing date and you will not be charged again. We do not refund a month that has already started and been delivered.
How refunds are paid
Refunds go back to the original payment method through Razorpay. After we approve a refund it normally reaches your account within 5 to 10 working days, depending on your bank or card issuer. Because the refund is made in the currency you paid, the amount you receive can vary slightly with exchange rates and any bank charges.
Contact
To ask for a refund or cancel a project, email hello@pripar.com. We reply within 24 hours on working days.